Hello !
I’m Ananjay,
I currently work as a Senior IT Administrator, handling IT Security, IT Operations, Asset management and End-user support at Diagnal Technologies.
Over the past four years, I have developed a strong foundation in IT operations, maintaining reliable systems and supporting users while increasingly integrating cybersecurity into everyday operations. What began as part of my operational responsibilities has evolved into a focused effort to strengthen security practices while maintaining stable, efficient, and scalable IT operations across the environments I manage. With a deep understanding of the IT ecosystem, I aim to improve defenses, resilience, and long-term operational stability.
Curiosity has always pushed me to explore what’s next. My work reflects that mindset; each project and challenge I’ve taken on shows how far that drive has taken me. Feel free to dive in and see the journey for yourself.
Experience
Diagnal Technologies Pvt. Ltd. -- 2023 - Present
IT Administrator → Senior IT Administrator [ Organisation Wide ]
- Security & Awareness: Conducted security audits and executed company-wide security awareness programs, compliance assessments including simulated phishing campaigns, to strengthen Cybersecurity posture.
- Asset Lifecycle Management: Managed IT asset lifecycle — from procurement and deployment to disposal and auditing of 400+ assets.
- Networking & Infrastructure: Administered and troubleshot corporate networking infrastructure, FortiGate firewall configuration, Forticlient VPN, Filtering and policy management. Optimized the setup to handle large-scale QA operations, ensuring efficient performance under high asset and bandwidth demands.
- End-user Support: Provided end-user IT support, maintained a knowledge base, and ensured minimal downtime through timely issue resolution.
- SaaS Admin & Licensing: Handled SaaS application administration - GWS, Slack, Jira, Confluence, Timetracker, Notion, ITAM, user onboarding/offboarding and license management.
- Logistics & Cross-team Ops: Managed organization-wide logistics operations, ensuring smooth coordination across departments. Collaborated closely with the Finance team on IT and Office Operations to maintain cost efficiency and budget control.
- Policy & Compliance: Contributed to IT policies and procedures, and assisted in preparation for ISO 27001 compliance.
Reflection : I’m currently in this role, and I enjoy the work I do here.
IBM India Pvt. Ltd. & Kyndryl India Pvt. Ltd. -- 2021 - 2022
SCCM Administrator ( Project - Ma’aden Saudi Arabian Mining Co. )
- SCCM Administration & Software Deployment: Packaged, tested, and deployed applications across 5,000+ endpoints using Microsoft SCCM, ensuring minimal downtime and version compliance.
- Patch Management & Compliance Reporting: Managed monthly Windows patching cycles, monitored compliance dashboards, and reported remediation status to leadership.
- L3 Technical Support & RCA: Handled escalated incidents, performed Root Cause Analysis (RCA), and provided permanent fixes to reduce repeat issues.
- Service Delivery & SLA Management: Oversaw ticket triaging, enforced SLA adherence, and collaborated with cross-functional teams for faster resolution.
- Active Directory & Release Management: Executed AD user/group management, conducted User Acceptance Testing (UAT) and Pilot rollouts, and coordinated production releases.
Reflection : Starting my career at IBM as a fresher was both challenging and rewarding. I was entrusted with responsibilities beyond my experience (Day 1 as SME role), and I did my best to rise to the occasion. I owe much of my growth to a supportive manager who believed in me and a senior colleague whose guidance I still value deeply.
A brief on what I can do for you
- Infrastructure Security
- Network Administration / Network Systems / Network Security
- Auditing and Compliance
- Root Cause Analysis / Troubleshooting / Issue Resolution
- Systems Administration / SaaS Administration / Cloud Platforms
- Repackaging / Testing / Deployments / Monitoring / Reporting
- Technical Support / L2 and L3 Support / Device Support
- Security Awareness and Training, Simulations and Assessments
- IT Asset Management / Asset Lifecycle (procurement → deployment → disposal)
- Vendor Management / Contract Negotiation
- Cost Optimization / ROI / Value Maximization
Certifications
Core Certifications
Fundamental Certifications
Recognitions
Most Valuable Player 2024 - 2025 — Non-Engineering Division. Selected through department voting, with the final decision made by Diagnal management.
Performance Award 2022 — Awarded based on both individual & worldwide business unit performance.
Special Award 2021 — Received during the transition from IBM India to Kyndryl India, awarded to select team members based on performance.
Contacts
Ananjay Girish
Trivandrum, Kerala, India
+91 7025158020
ananjaygirish1997@gmail.com
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